Service Engineering and Management

Service Engineering and Management is a master's programme that addresses the growing need for the design, development, and management of customer-centered service systems in modern economies. The programme adopts an interdisciplinary approach by combining engineering, management, marketing, and human psychology with advanced information technologies, including Web, Cloud, and Service-Oriented Architecture (SOA), to support the development of sustainable service systems. Students acquire competencies in modeling and implementing business process workflows, developing IT applications for services, integrating management, marketing, and communication principles into service design, planning service capacity, developing SOA, ESB, and SaaS architectures, and applying Web and Cloud technologies to modern service-oriented solutions.